Tags
Resource
Overview
With the launch of a new community hub within the Square community, the team focused on creating a centralized space for member onboarding resources and peer connections beyond traditional product forums in the Community Corner.
Learnings
- I conducted member surveys to understand what resources and connection points would be most valuable in the new hub.
- To make the hub as useful as possible, I created detailed resource guides and FAQs while setting up dedicated spaces for members to share feedback and suggestions.
- I prioritized building a comprehensive resource library that could be easily accessed and searched, ensuring members wouldn't miss out on important onboarding information.
- I learned to stay responsive to member needs and regularly implement improvements based on community feedback.
Key Stats
- Over 1,200 members accessed the new community hub resources within the first month of launch.
- The Community Corner jumped up to the top 20 most active boards in the Community within the first 6 months of launch.
- New member onboarding completion rates increased by 45% after implementing the structured resource hub.