Max’s Community Portfolio
Max’s Community Portfolio

Max’s Community Portfolio

👋🏼
Hi, I’m Max, a Community Builder based in San Diego, CA

I have been in the community space for over 5 years and currently work at Square as their Community Engagement Program Manager. Before this, I led Community at SuperHi, Creative Mornings, and Freelance Founders.

At the beginning of the pandemic, I got my bearings in the community industry by happenstance - a happy accident stemming from job burnout, loneliness, and wanting a career reset after spending nearly 10 years in marketing and advertising ranging from music labels, agencies, and my own freelance business.

Beyond working in the community space, I am a writer and public speaker. I’m passionate about advocating for different people, and I am on the board of the non-profit organization Design With Us and a volunteer coach with Nubability.

I'm always excited to connect with fellow community builders and anyone passionate about this space. Please always feel free to reach out if you want to exchange ideas, explore collaboration opportunities, or share your experiences.

I’m also open to speaking and consulting opportunities. Send me a message, and we’ll connect more!

☎️ My information

🔬Expertise

🧱 Community Building

Curating and constantly improving the community experience by actively seeking feedback, analyzing KPI metrics, and staying attuned to members' evolving needs.

🔨 Community Operations

Selecting and configuring tools and technologies, ensuring they work together seamlessly and without friction.

📍Community Strategy

Creating a bridge between community ideas and business goals by defining the community's purpose, identifying target members, creating impactful content, and fostering open communication to nurture a sense of belonging among members.

📆 Events

Organizing and managing digital events. Creating a virtual space for the community to come together to learn, discuss, and connect in an interactive environment.

👥 D&I

Cultivating an inclusive environment where underrepresented groups are always seen, heard, respected, and valued.

🏆 Customer Success

Maintaining high retention rates and keeping community members and customers engaged and satisfied over the long term.

📊 Reporting

Distilling valuable insights into member interactions, preferences, and overall trends. Making informed decisions and refining strategies to improve the community experience at present and beyond continually.

🔍 Community Focus Areas
🛠️ Community Tooling

🗂 Work Examples