Community ManagementCustomer Success
  • Boosted community response rate by 20% year over year through effective communication and engagement strategies.
  • Effectively managed and implemented community-driven strategies, resulting in a 40% increase in community memberships.
  • Implemented new processes resulting in a 25% increase of our CSAT score.
  • Developed and executed a successful bi-weekly events strategy, achieving a 30% increase in attendance rates month-over-month.
  • Introduced community documentation and training programs to streamline the internal onboarding process, resulting in a more efficient and effective workflow.
  • Successfully managed over 30 channels within the SuperHi community ecosystem.

Project Highlights